Guest Accessibility

Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The attached Kiel Garage features 24 parking spaces for guests with disabilities. These spaces are located throughout the facility on all levels next to the elevators. Spaces featuring accessibility for oversized vans are available on the first level of the garage. Spaces in the garage are pre-sold on a season ticket basis for St. Louis Blues games and are available on a first-come, first-served basis for other events.

Enterprise Center provides areas suitable for people with mobility disabilities who require accessible seating because of their disability under the Americans with Disabilities Act (ADA). One companion seat is available for each seat reserved for a guest with a disability. These seats are provided in a wide variety of price ranges for all events.

We strongly encourage guests to call our Box Office ADA hotline to purchase accessible seats. The ADA hotline phone number is (314) 622-5420.

For many Enterprise Center events, a limited number of accessible seating options are available on site for guests who did not previously purchase accessible seating. To inquire about these on site options, please go to the Ticketmaster Box Office located across from Portal 4 on the Plaza concourse.

There are braille signs outside of restrooms, stairways, and service doors.

Assisted listening devices are available from the Guest Services Center located across from Portal 19 on the Plaza concourse. The devices operate on a FM system and pick up the arena audio feed. Please note that the devices do not pick up the radio broadcast for Blues games and may be limited for some shows and concerts due to tour requirements.

Guests wishing to check out a device must leave a driver’s license or credit card and upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first served basis and are provided free of charge.

Enterprise Center partners with MindsEye to provide audio description for select shows and events for our guests who are visually impaired. Due to limited availability, this service is only available by reserving a spot in advance. For more information about participating events and to reserve a spot, please visit mindseyeradio.org or call 618-394-6444.

The Ticketmaster Box Office at Enterprise Center is located in the Atrium near the Main Entrance at 14th Street and Clark Avenue. All windows feature convenient access.

Please head to our Ticket Options page for the most up-to-date information on the Ticketmaster Box Office operating hours.

Short-term parking is available in front of the building, or in the Kiel Garage attached to Enterprise Center. Enter the garage from Clark Avenue or 16th Street. The Box Office is now cash-free, accepting Visa, MasterCard, American Express, Discover, and Diners Club. Checks are not accepted. A reverse ATM machine is located at the Box Office for your convenience.

In addition to the Ticketmaster Box Office, tickets for guests with disabilities may be purchased through the Enterprise Center Accessibility Hotline at 314-622-5420. Please inform your ticket seller about any needs that may require accommodations, including companion seating or use of a service animal.

For guests with dietary restrictions and allergies, we allow food and non-alcohol drinks into the arena. Drinks must be in plastic, factory sealed bottles.

Curbside drop off and pick up areas can be found at the main Atrium entrance on the corner of Clark Avenue and 14th Street. Guests can also be dropped off at the Ford entrance on 14th Street. 14th Street is closed for most events but the St. Louis Police will allow drivers through to pick up and drop off a guest with accessibility needs.

Electrical outlets are placed in convenient locations throughout Enterprise Center:

• Guest Services Center - Level 1, Portal 19
• First Aid - Level 1, Portal 19; Level 3, Portal 55
• Chargring counters with USB/USB-C ports and outlets - Portals 2, 6, 14, 18, 38, 44, 54, 64

Additionally, portable battery charging banks are available for rent from ChargeFuze stations located at:

• Jack Daniels Barrelhouse - Portal 7
• Season Ticket Headquarters - Portal 13
• The Biergarten - Portal 23
• The District - Portal 33

Elevators:

• Portal 1 - Access to Levels 2, 3 and 4

Escalators:

• Portal 5 - Access to Level 3
• Portal 11 - Access to Level 2
• Portal 17 - Access to Level 3
• Portal 25 - Access to Level 2

In the case of an emergency evacuation, avoid taking elevators and escalators.

There are designated areas of rescue locations throughout Enterprise Center where individuals with disabilities can wait for help if the paths of exit are unavailable.

The Guest Experience and Public Safety staff are trained to evacuate or lead these individuals to the designated areas of rescue locations when the paths of exit are unavailable.

Every entrance is accessible. All guests go through standard security screening measures. For a list of prohibited items, please go to the Arena Policies page.

First aid stations are found on Level 1 at Portal 19 and on Level 3 at Portal 55.

Guest Services Center is located across from Portal 19 on the Plaza level.

Guests needing assistance during an event may send us a message at Tell-EC.com and a member of the Guest Experience staff will respond to your message. Message and data rates may apply.

Manual and motorized wheelchairs and four-wheeled mobility scooters that are required as mobility devices for a person with a disability are permitted in Enterprise Center. Additionally, manually-powered aids such as walkers, crutches, canes, braces and other similar devices are permitted. Individuals using these items do not require permission to enter and safely operate in Enterprise Center.

The Civic Center Transit Center is located directly across Clarke Avenue from the main Atrium entrance. MetroBus and MetroLink services are available at the Civic Center Transit Center. For transit information, visit metrostlouis.org or call 314-231-2345 in Missouri or 618-271-2345 in Illinois.

All restroom facilities at Enterprise Center are accessible to guests with disabilities.

Family restrooms are located across from Portal 19 on the Plaza level and across from Portal 55 on the Mezzanine level.

The St. Louis Blues and Enterprise Center have partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests:

Sensory Bags
Sensory bags containing special KCVIP badges, fidget tools, noise cancelling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services Center.

Sensory Room
The Lauren Daigle Sensory Room can provide a safe and calming environment for guests that feel overwhelmed or overstimulated. The room is specifically designed for guests experiencing sensory issues and is located next to Guest Services Center across from Portal 19.
The Sensory Room was created by The Price Fund, a Lauren Daigle Foundation.

Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Center.

Social Story and KultureCity All-Inclusive App
Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Enterprise Center: App Store; Google Play

Service dogs (or other service animals expressly authorized under applicable law) that are trained to perform work or tasks for the benefit of a person with a disability are welcome at Enterprise Center. Please notify your ticket seller at the time of purchase so that an aisle seat may be selected for you if you desire to accommodate your service animal.

All suites are accessible and include private restrooms.

For guests who need assistance to and from their seat, Enterprise Center staff can provide wheelchairs and an escort to the seating location. Due to a limited number of wheelchairs, we are unable to leave these items at the guest's seat the entire event but the nearest Guest Experience staff member will be able to assist the guest if they need to leave their seat.