Guest Accessibility

Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The attached Kiel Garage features 24 parking spaces for guests with disabilities. These spaces are located throughout the facility on all levels next to the elevators. Spaces featuring accessibility for oversized vans are available on the first level of the garage. Spaces in the garage are pre-sold on a season ticket basis for St. Louis Blues games and are available on a first-come, first-served basis for other events.

Enterprise Center provides areas suitable for people with mobility disabilities who require accessible seating because of their disability under the Americans with Disabilities Act (ADA). One companion seat is available for each seat reserved for a guest with a disability. These seats are provided in a wide variety of price ranges for all events.

We strongly encourage guests to call our Box Office ADA hotline to purchase accessible seats. The ADA hotline phone number is (314) 622-5420.

For many Enterprise Center events, a limited number of accessible seating options are available on site for guests who did not previously purchase accessible seating. To inquire about these on site options, please go to the Ticketmaster Box Office located across from Portal 4 on the Plaza concourse.

Assisted listening devices are available from the Guest Services Center located across from Portal 19 on the Plaza concourse. The devices operate on a FM system and pick up the arena audio feed. Please note that the devices do not pick up the radio broadcast for Blues games and may be limited for some shows and concerts due to tour requirements.

Guests wishing to check out a device must leave a driver’s license or credit card and upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first served basis and are provided free of charge.

Enterprise Center partners with MindsEye to provide audio description for select shows and events for our guests who are visually impaired. Due to limited availability, this service is only available by reserving a spot in advance. For more information about participating events and to reserve a spot, please visit mindseyeradio.org or call 618-394-6444.

American Sign Language (ASL) interpreters are available by request for various events at Enterprise Center. Please let our Box Office know when you are purchasing tickets or you may request ASL accommodations here.

Curbside drop off and pick up areas can be found at the main Atrium entrance on the corner of Clark Avenue and 14th Street. Guests can also be dropped off at the Ford entrance on 14th Street. 14th Street is closed for most events but the St. Louis Police will allow drivers through to pick up and drop off a guest with accessibility needs.

Manual and motorized wheelchairs and four-wheeled mobility scooters that are required as mobility devices for a person with a disability are permitted in Enterprise Center. Additionally, manually-powered aids such as walkers, crutches, canes, braces and other similar devices are permitted. Individuals using these items do not require permission to enter and safely operate in Enterprise Center.

All restroom facilities at Enterprise Center are accessible to guests with disabilities.

Family restrooms are located across from Portal 19 on the Plaza level and across from Portal 55 on the Mezzanine level.

The St. Louis Blues and Enterprise Center have partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests:

Sensory Bags
Sensory bags containing special KCVIP badges, fidget tools, noise cancelling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services Center.

Sensory Room
The Lauren Daigle Sensory Room can provide a safe and calming environment for guests that feel overwhelmed or overstimulated. The room is specifically designed for guests experiencing sensory issues and is located next to Guest Services Center across from Portal 19.
The Sensory Room was created by The Price Fund, a Lauren Daigle Foundation.

Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Center.

Social Story and KultureCity All-Inclusive App
Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Enterprise Center: App Store; Google Play

Service dogs (or other service animals expressly authorized under applicable law) that are trained to perform work or tasks for the benefit of a person with a disability are welcome at Enterprise Center. Please notify your ticket seller at the time of purchase so that an aisle seat may be selected for you if you desire to accommodate your service animal.

For guests who need assistance to and from their seat, Enterprise Center staff can provide wheelchairs and an escort to the seating location. Due to a limited number of wheelchairs, we are unable to leave these items at the guest's seat the entire event but the nearest Guest Experience staff member will be able to assist the guest if they need to leave their seat.